Best-in-class customer and employee engagement

A software suite that is intuitive and easy to use so you have a happy and engaged workforce who in turn help you build and create lasting relationships with customers for life.

Refreshing business software that your teams will love

All of our products are ready to go, easy to use and offer great value to any kind of business.

Customer Experience

A unified platform to deliver the best omnichannel customer service.

Learn more

Engage and delight your customers wherever they are - web, mobile and social messengers.

Learn more

Reimagine your cloud-based phone system for businesses of all sizes across 90+ countries.

Learn more

Sales and Marketing

Align your sales and marketing teams to create better experience with n all-in-one CRM.

Learn more

IT Service Management

Streamline your IT service and manage internal requests from your employees.

Learn more

HR Management

Recruit and onboard top talent. Manage all employee details and time off in one place.

Learn more

The Freshworks Promise

There are hundreds of vendors you deal with, who may promise you a thousand things. Wondering how we’re different?

Trusted by over 40,000 customers around the world

Here’s what our customers have been saying about us

“We adopted Freshworks' Freddy Omnibot platform for highly automated and personalized customer experience. For PhonePe, Freddy fetches context from the transactions made and offers contextual assistance for a personalized self-service experience from right within the app. We have been using it for a year and can confidently say that we have accomplished most of what we had in mind.”


Vishal Gupta

Head of product

PhonePe

“The Freshworks team was a great asset during implementation and continue to be a key partner for Waterstons as we look to further mature and improve our services to customers, tailored to their specific needs.”


Alex Bookless

Head of Managed Services

Waterstons

“Because we're managing and handling tickets faster, satisfaction skyrocketed. 98% of the users say they are 'extremely satisfied' after handling a ticket, and give us a smiley face.”


Alex Anheuer

Manager Workplace Services

Payvision

We are among the Top 25 cloud companies to work for

  • Freshworks
  • Freshdesk
  • Freshservice
  • Freshcaller
  • Freshchat
  • Freshteam
  • Freshping
  • Freshstatus
  • Freshsuccess
  • Freshworks CRM
COMPANY
  • About
  • Leadership
  • Board of Director
  • Investors
  • Customers
  • Solutions
  • Affiliates
  • Partners
  • Careers
  • News room
  • GDPR
  • Tax FAQs
  • Contact use
EVENTS
  • Customer First Summit
  • Refresh
CASE STUDIES
    Citizens Advice
CONNECT WITH US